TERMS & CONDITIONS

By registering an account with us at www.Ankaa.com, you agree to the terms and conditions set out below.

1. ABOUT OUR TERMS

1.1          These terms explain how you may use this website (the “site”).

1.2          You should read these terms carefully before using the site.

1.3          By accessing or using the site or otherwise indicating your consent, you agree to be bound by these terms and the documents referred to in them.

1.4          If you do not agree with or accept any of these terms, you should stop using the site immediately.

1.5          If you have any questions about the site, please contact us

1.6 Definitions

“acceptable use policy” Means the policy Acceptable Use Policy, which governs your permitted use of the site;

“content” Means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the site;

“cookie policy” Means the Policy which governs how we use cookies in the site;

“licensor” Means the owner of the proprietary rights and interest in and to any software which we have a licence to use and/or integrate with the site.

“operator” Means Ankaa limited, company registration number 10161270 and the registered office of which is at 1 Park Row, Leeds, United Kingdom, LS1 5AB (such entity also being referred to on occasion as “we”, “us” or “our”);

“privacy policy” Means the Privacy Policy which governs how we process any personal data collected from you;

“Terms” Means these terms and conditions of use as updated from time to time under clause 13;

“Unwanted Submission” Has the meaning given to it in clause 6.3.1; and “you or your” Means the person accessing or using the site or its content.

1.7          Your use of the site means that you must also comply with our acceptable use policy, our privacy policy, and our cookie policy, where applicable.

2. USING THE SITE

2.1         You agree that you are solely responsible for:

2.1.1      All costs and expenses you may incur in relation to your use of the site;

2.1.2      All aspects of account security, as more particularly described in clause 7;

2.1.3      Ensuring that you have taken all reasonable and necessary precautions to protect your computer systems from harmful and/or destructive content, such as viruses, worms and trojan horses;

2.1.4      Keeping your password and other account details confidential; and

2.1.5      Ensuring that your use of the site from any location outwith the UK is in compliance with all applicable local laws.

2.2          We do not take any responsibility for any or all content which has been contributed to or uploaded by users of the site and do not guarantee that

such information is compliant with our terms, nor are we able to confirm the accuracy of any such information.

2.3          We reserve the right, at our sole discretion, to:

2.3.1      Make modifications to the site at any time;

2.3.2      Amend the fees chargeable for use of the site (if any);

2.3.3      Make changes to any and/or all of the services which we offer;

2.3.4      Decline users’ request for registration on the site without an explanation; and

2.3.5      Edit or delete any content published on the site.

2.4          We seek to make the site as accessible as possible. If you have any difficulties using the site, please contact us.

3. NEWSLETTER

3.1          By registering with us on our site, you consent to us providing you with a periodical newsletter containing information on recent developments,

updates, releases, new vacancies and other relevant items.

3.2          If you would rather not receive this newsletter, please unsubscribe by updating your preferences on your online account. A link to edit your settings is located at the bottom of each email we send you.

4. OWNERSHIP, USE AND INTELLECTUAL PROPERTY RIGHTS

4.1          This site and all intellectual property rights in it including but not limited to any content are owned by us, our licensors or both (as applicable).

Intellectual property rights means rights such as: copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all of our and their rights in any intellectual property in connection with these terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

4.2          Nothing in these terms grants you any legal rights in the site other than as necessary to enable you to access the site. You agree not to adjust to try to circumvent or delete any notices contained on the site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the site.

5. SOFTWARE

5.1          Software may be made available for you to download in order to help the site work better. You may only use such software if you agree to be bound by the terms and conditions that apply to such software. You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be allowed to download the software. You should read any terms and conditions carefully to protect your own interests (they may contain provisions that set out what your legal rights are under, e.g., the consumer rights act 2015, what your legal responsibilities are when using software, what the software provider’s legal responsibilities are, and provisions that limit a software provider’s legal responsibilities to you).

5.2          All such software is solely for your personal use in a non-commercial manner, unless expressly agreed with us.

5.3          Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these terms and any others that apply to it) is expressly prohibited and may result in civil and criminal penalties.

6. SUBMITTING INFORMATION TO THE SITE

6.1        GENERAL

6.1.1      If you post information anywhere on the site, post material to the site, post links on the site, or otherwise make (or allow any third party to make) material available by means of the site, you are entirely responsible for the content of, and any harm resulting from that content.

6.1.2      By making content available, you represent and warrant that the downloading, copying and use of the content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party.

6.2         PUBLIC CONTENT

6.2.1      By submitting any content for inclusion on any part of the site to which access is not restricted, you grant us a worldwide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the content for displaying, distributing, promoting, marketing or any other lawful use.

6.3          UNWANTED SUBMISSIONS

6.3.1      While we try to make sure that the site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patent-able ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (“unwanted submissions”). While we value your feedback, you agree not to submit any unwanted submissions.

6.3.2      We may use any unwanted submissions as we reasonably see fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the site to check for these matters). Therefore, we will not be legally responsible for keeping any unwanted submissions confidential nor will we be legally responsible to you or anybody else for any use of such unwanted submissions.

7. ACCOUNT SECURITY

7.1          You are responsible for maintaining the security of your user area account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account.

7.2          You must immediately notify us of any unauthorised uses of your account or any other breaches of security. Contact us here.

8. ACCURACY OF INFORMATION & AVAILABILITY OF THE SITE

8.1          While we try to make sure that the site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the site will be fit or suitable for any purpose. Any reliance that you may place on the information on this site is at your own risk.

8.2          We may suspend or terminate operation of the site at any time as we see fit.

8.3          Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

8.4          While we try to make sure that the site is available for your use, we do not promise that the site is available at all times nor do we promise the uninterrupted use by you of the site.

9. HYPERLINKS & THIRD PARTY SITES

9.1            The site may contain hyperlinks or references to third party websites other than the site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

10. LIMITATION ON OUR LIABILITY

10.1       Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

10.1.1    losses that:

(a) were not foreseeable to you and us when these terms were formed;

(b) that were not caused by any breach on our part; or

(c) are the result of any acts or omissions by you.

10.1.2    Business losses; and

10.1.3    Losses to non-consumers.

11. EVENTS BEYOND OUR CONTROL

11.1          We shall have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

12. RIGHTS OF THIRD PARTIES

12.1          No one other than a party to these terms has any right to enforce any of these terms.

13. VARIATION

13.1        These terms are dated August 2017. No changes to these terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these terms from time to time. Our updated terms will be displayed on the site and by continuing to use and access the site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms from time to time to verify such variations.

14. BREACH

14.1        We shall apply the terms in our absolute discretion. In the event of your breach of these terms, any terms or policies to which they refer or any applicable law, we reserve the right to terminate or suspend your use of the site, remove or edit submissions, disclose submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.

14.2        A decision to terminate or suspend use of the site under clause 14.1 above can be appealed by following the procedure set out in clause 15 below.

14.3        No refunds of any sums paid to us will be made if use is terminated or suspended under clause 14.1 above.

15. DISPUTES

15.1        We will try to resolve any disputes with you quickly and efficiently.

15.2        If you are unhappy with us please contact us as soon as possible.

15.3        If you and we cannot resolve a dispute using our complaint handling procedure, we will:

15.3.1    Let you know that we cannot settle the dispute with you; and

15.3.2    Give you certain information required by law about our alternative dispute resolution provider.

15.4        Please note that these terms, their subject matter and formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

Privacy Policy

This Privacy Policy provides information regarding the types of personal data that we will collect from you, how we will use that data and the safeguards that we apply regarding data privacy.

INTRODUCTION

Ankaa Limited takes your privacy very seriously and we are committed to protecting your privacy in compliance with data protection laws and regulations in the United Kingdom, including the Data Protection Act 2018 and the General Data Protection Regulation (EU 2016/679) (as this was amended and incorporated into the laws of the United Kingdom by the UK European Union Withdrawal Act 2018) together with associated guidance (the “Data Protection Laws”).

We ask that you read this Policy carefully as it contains important information about how we use, store and share the personal data we collect about you, how you can exercise your rights in respect of that personal data and the procedures that we have in place to safeguard your privacy.

If you do not agree to your personal data being used in the manner described in this Policy then please do not provide this to us.

This Policy applies to information we collect about:

·       users of the My-Ankaa portal (“My-Ankaa Users”);

·       visitors to our website (“Website Visitors”); and

·       people who work for companies who we do business with us or who we provide services to (“Business Customer”).

This Policy does not apply to the processing of your personal data by our customers. If you are a My-Ankaa User and choose to engage with our customers (for example, an employer or recruitment agency) on the My-Ankaa portal, then our customer should provide you with another privacy policy which explains their use of your personal data.

In this Policy, the following terms have the meanings set out beside them below:

·       “Ankaa”, “we”, “us” or “our” means Ankaa Limited, whose company registration number is 10161270 and the registered office is at 1 Park Row, Leeds, United Kingdom, LS1 5AB;

·       “Policy” means this privacy policy; and

·       “you” or “your” means the person who is a My-Ankaa User, Website Visitor or Business Customer.

THE INFORMATION WE COLLECT ABOUT YOU

We will collect some or all of the following personal data about My-Ankaa Users, Website Visitors or Business Customers, to the extent that such collection is required in accordance with the “How we use your Information” section below:

HOW WE USE YOUR INFORMATION

We will process your personal data for the following purposes. Under the Data Protection Laws, we are required to have a “lawful basis” for processing your personal data. We have identified our lawful basis in respect of each purpose below. Where we refer to processing being in our (or a third party’s) “Legitimate Interests” please see further details in the “Our Legitimate Interests” section below.  

The purposes in table A are applicable to My-Ankaa Users only. The purposes in table B are applicable to Website Visitors and Business Customers only. The purposes in table C are applicable to all My-Ankaa Users, Website Visitors and Business Customers.

My-Ankaa Users Only (please also see purposes in table C)

Table B: Website Users and Business Customers (please also see purposes in table C)

Table C: My-Ankaa Users, Website Users and Business Customers

OUR LEGITIMATE INTERESTS

We have determined, acting reasonably and considering the circumstances, that we are able to rely on legitimate interests as the lawful basis on which to process your personal data in certain circumstances (we have stated this above and set out our legitimate interests). We have reached this decision by carrying out a balancing exercise to make sure our legitimate interest does not override your privacy rights as an individual. We document the balancing exercises that we carry out when relying upon this lawful basis for processing your personal data.

We consider that it is reasonable for us to process your personal data for the purposes of our legitimate interests outlined above as: (a) we process your personal data only so far as is necessary for such purpose; and (b) it can be reasonably expected for us to process your personal data in this way. 

COOKIES AND OTHER INFORMATION GATHERING TECHNOLOGIES

Our website uses cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

For more information on which cookies we use and how we use them, see our Cookie Policy here.

SHARING YOUR INFORMATION

When processing your personal data in accordance with this Policy, we may disclose your personal data to:

·       companies within our company group;

·       if we are part of a merger or acquisition or joint venture, the purchasers of our business or assets or our joint venture partner;

·       our professional advisors and auditors (including without limitation tax, legal or other corporate advisors who provide professional services to us);

·       insolvency practitioners in the event that we are the subject of any insolvency situation (for example, administration or liquidation);

·       other third party suppliers, business partners and sub-contractors for business administration, support, processing, services, or IT purposes. This includes our hosting services provider, Amazon Web Services;

·       other third party suppliers for marketing purposes (for example, third party survey tools, analytics tools or tools for pushing messages to you); and

·       our regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts, the police and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters.

If you are a My-Ankaa User, you may choose to share the information that you have uploaded to the portal with potential employers and recruitment and placement agencies. It is your decision whether or not to share that information on the My-Ankaa portal.

HOW WE PROTECT YOUR INFORMATION

We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and operational procedures to safeguard and secure the information we collect and hold about you. In particular, we protect your personal data by deploying SSL and high standard encryption algorithms.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the internet.

To help us protect your personal data, you agree to comply with those security policies and procedures that we make available on our website from time to time.

You also agree to take all reasonable steps to prevent the unauthorised or fraudulent use of your login details. If you suspect that anyone else knows your username and password, you must notify us immediately by contacting support@ankaa.com.

OVERSEAS TRANSFERS

In order to allow us to provide our services to you and support the operation of this site, we may have to transfer your personal data to one or more countries outside the United Kingdom which do not have statutory data protection frameworks in place that are equivalent to those in the United Kingdom.

If we transfer personal data to countries outside of the United Kingdom, we may rely on: (a) a lawful exception to the rules relating to overseas data transfers (for example, you have given your explicit consent or it is necessary to make the transfer to fulfil our contract with you); (b) a decision from the Secretary of State (or other mechanism permitted under the Data Protection Laws) determining that the country provides an adequate level of protection to the Data Protection Laws; or (c) appropriate safeguards in respect of transfers of personal data to a country outside of United Kingdom (for example, by requiring the recipient of the personal data in the other country to agree to the standard contractual clauses or international data transfer agreement approved under the Data Protection Laws).

RETAINING YOUR INFORMATION

We take steps with a view to permanently deleting, destroying or anonymising your personal data (which means that we are no longer able to identify you from it) when it is no longer necessary for the purpose that it was collected and we are not required by law to keep it.

How long we keep your personal data depends upon the purpose for which your personal data was collected was provided. Generally, we will keep the information no longer than is necessary to fulfil the purpose for which the data was collected (for example, to provide our services to you or for our legitimate internal business purposes). After that, we will only keep information about you if it is necessary for us to do so to comply with our legal obligations.

In particular, we will keep the following information for the following periods:

·       My-Ankaa User Profiles: We will retain your personal data until you request that your profile is deleted.

·       Business Customers and Website Users: We will retain your personal data for a period of 5 years (unless we still need to retain your details to resolve ongoing issues such as an outstanding payment or complaint you have raised).

CHANGES TO PRIVACY POLICY

We keep this Policy under regular review. If we make any changes to this Policy we will post the changes on this page, and place notices on other pages of our website or the My-Ankaa portal, so that you are made aware of the information we collect and how we use it at all times.

By continuing to use and access our website, the My-Ankaa portal or our services following such changes, you accept any Policy variation that we may have made and notified in accordance with the above arrangements. It is your responsibility to check these terms from time to time to ensure that you are aware of any changes.

This Policy was last updated in May 2022.

HOW TO CONTACT US

We welcome your views about this Policy. If you would like to contact us with any queries or comments please send an email to hello@ankaa.com.

Please contact us if you would like this Policy in another format (for example audio, large print, braille).

LINKS TO OTHER SITES

Our website contains links to other websites. This Policy applies only to this site so when you access links to other sites you should read their own privacy policies.  We are not responsible for and have no liability in relation to, the services, safeguards or levels of data protection compliance that may be provided by the operators of those other sites.

YOUR RIGHTS

An organisation is only required to appoint a Data Protection Officer (DPO) under the Data Protection Laws if it is a public authority, if it performs large scale monitoring or if it processes particularly sensitive types of personal data on a large scale. Based on these criteria, we have determined that we do not require a Data Protection Officer to be appointed.

We encourage you to contact us first at hello@ankaa.com if you have any queries, comments or concerns about the way we handle your personal data. However, if you are not satisfied with our handling of any request by you in relation to your rights or concerns, you also have the right to make a complaint to our supervisory authority, which is the UK's Information Commissioner's Office. Their address is: First Contact Team, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.

COOKIE POLICY

Read about how we use Cookies on our site, how we manage them and how this affects your experience of browsing the Ankaa website.

1. INTRODUCTION

1.1        Together with our site terms and conditions of use, this policy governs how you may access and use this site.

1.2 Definitions

“Policy”means this cookie policy;“we, us or our”means ANKAA LIMITED, company registration number 10161270 and the registered office of which is at 1 Park Row, Leeds, United Kingdom, LS1 5AB; and“you or your”means the person accessing or using the Site or its content.

2. USE OF COOKIES

2.1        A cookie is a small text file which is placed onto your computer (or other electronic devices) when you access our site. We use cookies on this site to:

2.1.1      Recognise you whenever you visit this site (this speeds up your access to the site as you do not have to log in each time);

2.1.2     Obtain information about your preferences, online movements and use of the internet;

2.1.3     Carry out research and statistical analysis to help improve our content and services and to help us better understand our visitor and customer requirements and interests;

2.1.4     Target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests; and

2.1.5     Make your online experience more efficient and enjoyable.

2.2       The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic devices such as your IP address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances, we may collect personal information about you, but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase goods or services from us.

2.3       In most cases we will need your consent in order to use cookies on this site. The exception is where the cookie is essential in order for us to provide you with a service you have requested.

3. CONSENT

3.1        There is a notice on the site which describes how we use cookies and which also provides a link to our site privacy policy. If you use this site after this notification has been displayed to you, we will assume that you consent to our use of cookies for the purposes described in this policy and our site privacy policy.

4. THIRD-PARTY COOKIES

4.1        We work with third party suppliers who may also set cookies on our site. These third-party suppliers are responsible for the cookies they set on our site. If you want further information please go to the website for the relevant third party.

5. HOW TO TURN OFF COOKIES

5.1        If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this Site. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/ .

 ACCEPTABLE USE POLICY

1. INTRODUCTION

1.1 Together with our Site terms and conditions of use, this Policy governs how you may access and use the Site.

1.2 DEFINITIONS

“Policy”means this acceptable use policy;

“Submission”means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site;

“we, us or our”means ANKAA LIMITED, company registration number 10161270 and the registered office of which is at 1 Park Row, Leeds, United Kingdom, LS1 5AB;

and“you or your”means the person accessing or using the Site or its content.

2. ACCEPTABLE USE

2.1 We permit you to use the Site only for:

2.1.1 In the case of an individual user, your personal and non-commercial use only; or

2.1.2 In the case of business users, for commercial use within the scope of these Terms and any other commercial arrangements agreed with us.

2.2 Use of the Site in any other way, including in contravention of any restriction on use set out in this Policy, is not permitted.

2.3 If you do not agree with the terms of this Policy, you must not use the Site.

3. RESTRICTION ON USE

3.1 As a condition of your use of the Site, you agree:

3.1.1 not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this Policy or our Site terms and conditions of use.

3.1.2 not to use the Site to commit any act of fraud;

3.1.3 not to use the Site to distribute viruses or malware or other similar harmful software code;

3.1.4 not to use the Site for purposes of promoting unsolicited advertising or sending spam;

3.1.5 not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (“phishing”);

3.1.6 not to use the Site in any manner that disrupts the operation of our Site or business or the site or business of any other entity;

3.1.7 not to use the Site in any manner that harms minors;

3.1.8 not to promote any unlawful activity;

3.1.9 not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;

3.1.10 not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;

3.1.11 not to attempt to circumvent password or user authentication methods; and

3.1.12 to comply with the provisions relating to our intellectual property rights and software contained in our general Site terms and conditions of use.

4. BULLETIN BOARDS, CHAT ROOMS AND OTHER INTERACTIVE SERVICES

4.1 We may make bulletin boards, chat rooms or other communication services (“Interactive Services“) available on the Site.

4.2 We are not obliged to monitor or moderate Submissions to our Interactive Services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.

4.3 We may remove or edit any Submissions to any of our interactive services whether they are moderated or not.

4.4 Any Submission you make must comply with our Submission standards set out below.

5. SUBMISSION STANDARDS

5.1 Any Submission or communication to users of our Site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant that any Submission or communication is:

5.1.1 your own original work and lawfully submitted;

5.1.2 factually accurate or your own genuinely held belief;

5.1.3 provided with the necessary consent of any third party;

5.1.4 not defamatory or likely to give rise to an allegation of defamation;

5.1.5 not offensive, obscene, sexually explicit, discriminatory or deceptive; and

5.1.6 unlikely to cause offence, embarrassment or annoyance to others.

6. LINKING AND FRAMING

6.1 You may create a link to our Site from another site without our prior written consent provided no such link:

6.1.1 creates a frame or any other browser or border environment around the content of our Site;

6.1.2 implies that we endorse your products or services or any of the products or services of, or available through, the site on which you place a link to our Site;

6.1.3 displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or

6.1.4 is placed on a site that itself does not meet the acceptable use requirements of this Policy.

6.2 We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.

7. USING OUR NAME AND LOGO

7.1 You may not use our trademarks, logos or trade names except in accordance with this Policy and our general Site terms and conditions of use.

8. BREACH

8.1 We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.

8.2 A decision to terminate or suspend use of the Site under clause 8.1 above can be appealed by following the procedure set out in clause 9 below.

8.3 No refunds of any sums paid to us will be made if use is terminated or suspended under clause 8.1 above.

9. DISPUTES

9.1 We will try to resolve any disputes with you quickly and efficiently.

9.2 If you are unhappy with us please contact us as soon as possible.

9.3 If you and we cannot resolve a dispute using our complaint handling procedure, we will:

9.3.1 let you know that we cannot settle the dispute with you; and

9.3.2 give you certain information required by law about our alternative dispute resolution provider.

9.4 If you want to take court proceedings, the relevant courts of England will have exclusive jurisdiction in relation to these Terms.

9.5 The law of England will apply to this Policy.